Personal Experience

As a people-oriented, bilingual Senior Executive, I specialize in implementing operational processes and managing customer experience from beginning to end while guiding individuals and teams to bring forth the best they have to offer. I believe in ensuring positive growth with a key awareness of managing operational costs and by achieving set KPIs and controlling the P & L. Helping people through organizational transformations has become a strength of mine as a result of working with multidisciplinary teams with divergent expertise. During such transformations, I tend to balance the strategic thinker in me with a listening ear to what is best for the business and its people. Over the course of my experiences in outsourcing/offshoring, telecommunications, travel and entertainment, I realized the importance of earning the trust of the people in achieving the corporate strategy. What is more, knowing how to manage negotiations whether this involves contractual agreements with suppliers and customers (MSA & SoW) as well as collective agreements with labor unions, requires aiming for win-win outcomes.

Skills and Advantages

Summary Skills